Shipping & Returns


At Eternal Luxe Co., Limited, we pride ourselves on delivering exceptional products and an equally exceptional customer experience. Our shipping and returns policy is designed with you in mind, ensuring that your journey from purchase to delivery, and beyond, is smooth and hassle-free.

Shipping Information

  • Processing Time: All orders are processed within 1-2 business days. We strive to get your items packed and ready for shipment as quickly as possible.
  • Shipping Methods: We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery. Shipping costs and estimated delivery times will be calculated at checkout based on your location and the items in your cart.
  • Tracking Your Order: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your delivery through our website or the carrier's website.
  • International Shipping: We ship worldwide! International shipping rates and delivery times vary by country. Please note that customers are responsible for any customs duties or taxes that may be imposed by their country's customs office.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible returns and exchanges policy.

  • Return Window: You may return or exchange your item(s) within 30 days of the delivery date.
  • Eligibility: Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items, such as final sale merchandise, personalized items, and perishable goods, are not eligible for return or exchange.
  • Initiating a Return: To initiate a return or exchange, please contact our customer service team at [email protected] with your order number and the reason for the return. We will provide you with a return authorization number and instructions on how to proceed.
  • Refund Process: Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria. If approved, your refund will be processed within 5-7 business days, and you will be notified via email. Refunds will be issued to the original form of payment.
  • Exchange Process: For exchanges, we will process your new order once we receive your returned item(s). You will be responsible for any difference in price if the new item is more expensive than the original.

Our Commitment to You

At Eternal Luxe Co., Limited, we are committed to providing you with the best possible shopping experience. If you have any questions or concerns about our shipping or returns policy, please do not hesitate to contact our customer service team. We are here to help and will do our best to resolve any issues you may have.

Thank you for choosing Eternal Luxe Co., Limited. We look forward to serving you!